MySupplement is a Swiss company that stands for high-quality, plant-based nutritional supplements - ideal for times when micronutrient intake is lacking in everyday life. Our goal is to support your health and well-being with products that you can fully trust.

We combine the latest scientific findings with the power of nature to develop nutritional supplements that meet the highest quality standards. We use pure, effective ingredients and consciously avoid unnecessary additives.

We usually process orders immediately. You can find exact delivery times under "Shipping":
Standard shipping takes 5-7 business days, Priority 2-3 business days (no guarantee). No deliveries are made on holidays and weekends. After shipping, you will receive an email confirmation with a tracking link if the order is sent as a package. Please also check your spam folder if you cannot find an email.

Good news! We offer one of the lowest thresholds for free shipping. You can benefit from free shipping on orders over 50 CHF / EUR / GBP.

Important: If your order is returned to our warehouse in Switzerland for reasons beyond our control (e.g. due to the message "Recipient cannot be found at the specified address"), we are unfortunately unable to cover the costs of re-shipping. To avoid such situations, we urge you to carefully check your address and contact details before completing the order. If you have recently moved, please make sure that your address change is on file with the post office and inform your local post office accordingly.

Switzerland

We ship all orders using our trusted shipping partners to ensure your products arrive safely and on time. The average delivery time is around one week, depending on your location.

For orders over CHF 50, shipping is free. For orders under this amount, we charge a flat shipping fee of CHF 5.90.

We always strive to offer you the best service and are continuously working to further optimize our processes.

Europe

We ship all orders using our trusted shipping partners to ensure your products arrive safely and on time. The average delivery time is around one week, depending on your location.

For orders over EUR 50, shipping is free. For orders under this amount, we charge a shipping fee of EUR 5.90.

We always strive to offer you the best service and are continuously working to further optimize our processes.

United Kingdom

We ship all orders using our trusted shipping partners to ensure your products arrive safely and on time. The average delivery time is around one week, depending on your location.

Delivery is free for orders over GBP 50. For orders under this amount we charge a flat delivery fee of GBP 5.90.

We always strive to offer you the best service and are continuously working to further optimize our processes.

We currently accept the following payment options:

• credit card (Visa, Mastercard, American Express)
• PayPal
• Postfinance – Postfinance Card and Postfinance E-Finance

From February 2025 additionally:

• TWINT

MySupplement products are designed to provide you with comprehensive, holistic support. Our signature formulations are based on a unique combination of carefully selected nutrients that aim to meet your daily needs in a versatile and balanced way.

With our innovative formulas, we combine several "mono products" in a single dietary supplement. This means that with MySupplement you can reduce the number of individual preparations you need - for more efficiency and less complexity in your everyday life.

Our mission is to provide you with a simple, effective and high-quality solution for your health and well-being.

To ensure the highest quality standards, we attach great importance to the selection of ingredients for our MySupplement products. Wherever possible, we prefer raw materials from European production to ensure regional quality, short transport routes and sustainability.

For some special ingredients that are not available or only available in limited quantities in Europe, we work with carefully selected global suppliers. We ensure that all our partners adhere to strict quality and safety standards, including certified cultivation and production methods.

Quality is our first priority. Swiss and European food standards are among the strictest in the world. We only work with certified producers who meet the strictest standards. We also carry out tests with independent laboratories to ensure our quality standards.

Yes, we attach great importance to making our packaging environmentally friendly and as minimalistic as possible. Our commitment to sustainability is reflected in the following aspects:

• Our shipping boxes are made entirely of cardboard and are 100% recyclable.
• Minimal labeling and printing.
• Instead of Styrofoam, we use biodegradable filling materials made from corn. These are not only environmentally friendly, but also dissolve easily in water.

Through these measures, we help reduce our company's ecological footprint and support our customers in acting in an environmentally conscious manner.

We completely understand your disappointment and will do everything we can to avoid such situations in the future. Please enter your email address under "Notify me when available again" on the product page. We will then automatically inform you by email as soon as the product is available again!

If you wish to change or cancel your order after you have placed it, please contact us as soon as possible at support@mysupplement.ch We will do our best to accommodate your wishes and adjust the order accordingly. However, if the order has already been shipped, we are unfortunately unable to change or cancel it.

No problem! We only send invoices via email and our packages do not include any prices.

Yes, our website MySupplement.ch is operational year-round. However, please note that there are people working behind the online scenes.

Our customer service usually responds within a few minutes 20 hours a day, 7 days a week.

Switzerland

We ship all orders using our trusted shipping partners to ensure your products arrive safely and on time. The average delivery time is around one week, depending on your location.

For orders over CHF 50, shipping is free. For orders under this amount, we charge a flat shipping fee of CHF 5.90.

We always strive to offer you the best service and are continuously working to further optimize our processes.

Europe

We ship all orders using our trusted shipping partners to ensure your products arrive safely and on time. The average delivery time is around one week, depending on your location.

For orders over EUR 50, shipping is free. For orders under this amount, we charge a shipping fee of EUR 5.90.

We always strive to offer you the best service and are continuously working to further optimize our processes.

United Kingdom

We ship all orders using our trusted shipping partners to ensure your products arrive safely and on time. The average delivery time is around one week, depending on your location.

Delivery is free for orders over GBP 50. For orders under this amount we charge a flat delivery fee of GBP 5.90.

We always strive to offer you the best service and are continuously working to further optimize our processes.

We would like to inform you that we will usually process your order immediately. For products with specific information about delivery times on the product page, please refer to this information. Shipping is carried out by Swiss Post and usually takes 5-7 working days for standard shipping and 2-3 working days for priority deliveries. Please note that these are estimated delivery times and do not constitute a guarantee. No deliveries are made on public holidays and Sundays, and unforeseeable delays outside of our control may occasionally occur.

As soon as your order has been dispatched, you will receive a confirmation from us by email. In addition, Swiss Post will send you a shipping confirmation with tracking if the order is sent as a parcel. You can find more detailed information about when an order is sent as a parcel and when as a small shipment under "Do we offer free shipping?". You can track the status of your delivery online at any time using the tracking number. If you cannot find an email in your inbox, please also check your spam folder.

You can find your parcel tracking number in the shipping confirmation from Swiss Post, which you receive by email. If you cannot find this email, please also check your spam folder - both the order and shipping confirmation should be there. Using the tracking number you receive, you can check the status of your parcel online at any time.

Please note: Small shipments are sent without a tracking number. For more information, see the question "Do we offer free shipping?".

Good news! We offer one of the lowest thresholds for free shipping. You benefit from free shipping for orders over 50 CHF.

Important: If your order is returned to our warehouse in Switzerland for reasons beyond our control (e.g. due to the message "Recipient cannot be found at the specified address"), we are unfortunately unable to cover the costs of re-shipping. To avoid such situations, we urge you to carefully check your address and contact details before completing the order. If you have recently moved, please make sure that your address change is on file with the post office and inform your local post office accordingly.

We are sorry you are in this situation. The first thing we recommend is that you ask your neighbors if they may have accidentally received your package. If they do not have the package either, there is a possibility that it was stolen.

If you suspect that your package has been stolen, you can report it to your local police station and then contact your home contents insurance company with the receipt you received.

Unfortunately, MySupplement cannot take responsibility for lost or stolen packages. To avoid such incidents, we recommend choosing shipping against signature so that your order reaches you safely.

Simply enter your discount code in the "Gift Card" or "Discount Code" field during the order process and click "Apply". The discount will then be deducted directly from the total amount in your shopping cart. Please note that only one discount code can be used per order and cannot be combined with other promotions or offers. However, discount codes can be combined with e-gift cards and shop credit.

E-Gift Cards are sent electronically to you or your friend via email and are not physical items. We recommend that you enter your own email address so that you can either forward the gift card to your friend with a personal message or print it out once you receive it.

Please send us an email to support@mysupplement.ch if the e-vouchers are not yet available for purchase online.

Simply enter the voucher code in the "Voucher" or "Discount Code" field during the checkout process and click "Apply". The amount of the gift voucher will then be automatically deducted from the total amount of your shopping cart. Do you have multiple gift cards? Fantastic - you can enter multiple codes one after the other. Bonus: You can also combine gift cards with a discount code.

We accept product returns, cancellations and exchanges. We accept unused and unopened items within 14 days. We only refund the value of the goods - original shipping and return costs are not refunded. The refund will be made after the item has been received and checked for perfect condition.

If you notice an error immediately after placing an order or wish to cancel an item, please contact us immediately by email (support@mysupplement.ch) to make any adjustments as long as the order has not yet been shipped. Products that have already been shipped but are unopened can be exchanged, but you will be responsible for the cost of return and reshipping.

Oh no, we are really sorry to hear that! If you have received an item from us that was damaged in transit, has a fault or does not match the product description on our website, we are happy to offer to resend the product free of charge or to refund the amount you paid for this product. Please send us an email to support@mysupplement.ch with a photo of the damaged or incorrect item. We will then take care of it immediately and be at your side!

Please note: If you are unsure because the packaging of the product differs from the images, you can rest assured. This is often because the product image shows an older version and you have already received the latest packaging. If you are still unsure, please feel free to contact us. :)